Electronic support and generated knowledge built into the software itself
(expert system). The software solution will navigate you from the first to
the last step through the software components. The solution itself functions
as an expert system, generating prior information in certain categories,
generating a knowledge base, thereby increasing the ability to select
predefined suggestions/ specific practical guidelines for the users. This
embedded software support makes the solution very simple and easy to use.
2st
Level of support
After the activation of the license code for the software or the purchased
software modules, you will be able to request technical support via
ticketing system. We will assist you in resolving any problem of technical
issue that you may have experienced. Technical support is included in the
price of the software solution, according to the Pricing policy.
3st
Level of support
*Consulting support will be provided on request, according to the Customer
support policy and charged per consulting hour, according to the Pricing
policy. *Internal auditor training will also be provided on request.
Professional consultation
There are three predefined levels of consulting support: Basic, Advanced
and Premium, according to Customer support policy. Following are the
included services for each consulting support level:
Basic consulting support
Basic consulting support refers to providing three online
consultancy meetings per year. The price for this consulting support
level is shown on our website at the pricing page.
Advanced consulting support
Advanced consulting support refers to providing up to six online
consultancy meetings per year and internal audit support. The price
for this consulting support level is shown on our website at the
pricing page.
Premium consulting support
Premium consulting support refers to providing up to nine online
consultancy meetings per year, an internal audit support, and
pre-certification support. The price for this consulting support
level is shown on our website at the pricing page.
FAQ
Frequently asked questions
What is BEST software?
BEST is a Quality Management System (QMS) software that helps companies automate quality management and assures compliance with the ISO 9001 standard.
How is BEST deployed?
BEST is a cloud – based software solution available 24/7. Our team takes care about the hardware, operating system, maintenance, and backups.
How do I access BEST?
After you have purchased the ISO software solution, you will receive an e-mail confirmation for activation of your license code to use the software and you will be directed to the software Login page.
Professional consultation
Consulting support will be provided on request, according to the Customer
support policy and charged per consulting hour, according to the Pricing
policy.
