Support

The client will be supported in every step of using the software, through the following levels:

1

st

level of support:

Electronic support and generated knowledge built into the software itself (expert system) The software solution will navigate you from the first to the last step through the software components. The solution itself functions as an expert system, generating prior information in certain categories, generating a knowledge base, thereby increasing the ability to select predefined suggestions/ specific practical guidelines for the users. This embedded software support makes the solution very simple and easy to use.

2

nd

level of support:

After the activation of the license code for the software or the purchased software modules, you will be able to request technical support via ticketing system. We will assist you in resolving any problem of technical issue that you may have experienced. Technical support is included in the price of the software solution, according to the Pricing policy.

3

rd

level of support:

*Consulting support will be provided on request, according to the Customer support policy and charged per consulting hour, according to the Pricing policy.
*Internal auditor training will also be provided on request.

FAQ

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Professional consultation

*Consulting support will be provided on request, according to the Customer support policy and charged per consulting hour, according to the Pricing policy. 

There are three predefined levels of consulting support: Basic, Advanced and Premium, according to Customer support policy 

Following are the included services for each consulting support level: 

  • Basic consulting support refers to providing three online consultancy meetings per year. The price for this consulting support level is shown on our web site at the pricing page.
  • Advanced consulting support refers to providing up to six online consultancy meetings per year and an internal audit support. The price for this consulting support level is shown on our web site at the pricing page. 
  • Premium consulting support refers to providing up to nine online consultancy meetings per year, an internal audit support and pre-certification support. The price for this consulting support level is shown on our web site at the pricing page.