Business Excellence Solutions is committed to the responsible handling and protection of your data.
We have created this policy to provide you with clear and understandable information regarding our privacy practices when you are accessing or using our website (www.businessexcellencesolutions.com).
Like many other software companies, we are implementing our company-wide GDPR (General Data Protection Regulation) compliance strategy.
To understand roles regarding GDPR, Business Excellence Solutions is defined as the Data Controller and Processor and the Client is the Data Subject.
Business Excellence Solutions will only process the Personal Data to provide the Products and services or otherwise to comply with applicable laws or regulatory requirements.
Business Excellence Solutions will ensure that anyone with access to or processing the Personal Data is subject to a duty of confidence.
Business Excellence Solutions will take appropriate technical and organizational security measures to ensure the:
- security of processing and protect the Personal Data from accidental or unlawful destruction, loss, alteration, unauthorized access or disclosure, or unlawful processing- security of processing, the notification of personal data breaches, and data protection impact assessments.
Business Excellence Solutions will assist the clients in providing subject access and allowing data subjects to exercise their rights under the GDPR.
PERSONAL DATA WE COLLECT
Business Excellence Solutions collects personal data that you provide to us directly when you request information about our software solutions and services; subscribe to our website services, and email notifications; make an inquiry through our different inquiry forms; or carry out a transaction or place an order through our website.
The personal data we collect may include:
- Identification and contact data such as name, surname, job title, phone number, email, address,and country- Financial and transactional data such as credit card details- Any information that you voluntarily share with us such as feedback, opinions, or information provided via any of our inquiry forms.
Business Excellence Solutions also collects personal data automatically when you visit our website. This may include:
- Device information such as IP address, referring website, and the time that your device visited our website- Internet log information and details, collected through our third parties such as Google Analytics, that do not specifically identify you- Information collected by cookies (for further information please see the Cookie Policy)
HOW WE COLLECT YOUR DATA
When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorized into the following categories:
- Information you provide to us directly: When you visit or use some parts of our website or contact us directly, we might ask you to provide personal data to us. For example, we ask for your financial data when you are purchasing our software solution or some of its modules, we ask for your email address when you register an account in the software solution you have purchased.
- Information we collect automatically: We collect some information about you automatically when you visit our website, like your IP address and device type. We also collect information when you navigate through our website and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our website so that we can continue to provide the best experience possible (e.g., by personalizing the content you see).
Some of this information is collected using cookies and similar tracking technologies (for further information please see the Cookie Policy).
We don’t store your debit/credit card information.
The payments made to us are processed through a Bank, so we don’t need to store your payment card details, they are sent encrypted directly to the payment processing company.
WHY WE USE PERSONAL DATA
Business Excellence Solutions will use your data for the following purposes:
- to perform a contract with you, or- When your rights do not conflict with our legitimate interests in processing your data, following a legal obligation, or- where we have your consent.
To maintain our website and deliver any services you've requested, we require your data, this includesacquiring access as well as paying for the software solution. We also use your data for other purposes, which may include the following:
- To communicate with you:▪ Send email and communicate with you via email regarding our software solution products and services▪ Respond to your inquiries and comments and provide you with support via communication channels▪ operational communications, like changes to our website, software solutions and services, security updates, or assistance with using our website and services
- To support you:▪ This may include assisting with the resolution of technical support issues or other issues relating to the software solution or services, whether by email or otherwise (for further information please see the Customer support policy)▪ Perform or finalize any transaction or order that you have placed on our website▪ Set up and manage your user account
- To enhance your website experience ▪ Analyze your use of our website for trend monitoring, optimize your user experience and provide you with more efficient service▪ Improve our website to ensure that content is presented most effectively for you and your device▪ Keep our website safe and secure and comply with our legal requirements and obligations
- To protect:▪ So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our services fairly and in accordance with our terms of use.
- To market to you:▪ In addition to sending you marketing communications, we may also use your data to display targeted advertising to you online – through our website and e-mail.- For any other new purpose for which we notify you before collecting any personal data
HOW WE SHARE PERSONAL DATA
There will be times when we need to share your data with third parties. We will only disclose your data to:
- Third-party contractors/ service providers and partners that perform certain functions on behalf of Business Excellence Solutions, such as providing functionality on the website and software solution, analyzing data and processing credit card payments, direct marketing services, and cloud hosting services. These parties only have access to such information as necessary to perform their functions and may not use it for any purpose other than to provide services to us.
- Regulators, law enforcement bodies, government agencies, courts, or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure.
HOW LONG WE KEEP PERSONAL DATA
Business Excellence Solutions will retain your data for the period that is necessary to fulfill the original purposes for which it has been collected:
- to provide you with our products or services and to operate our business- keep your data while your account is active or for as long as needed to provide the services to you- mandatory data retention laws in the applicable jurisdiction, compliance with our legal obligations, government orders to preserve data relevant to an investigation, or data that must be retained for contract or litigation
Following that period, we’ll make sure that the personal data will be deleted or anonymized.
HOW PERSONAL DATA IS PROTECTED
Business Excellence Solutions follows strict security procedures in the storage and disclosure of information that you have given us to prevent unauthorized access, loss, or destruction of your data. These may include:
• Technology safeguards, use of anti-virus and endpoint protection software, and monitoring of our systems and cloud-based data centers • Organizational safeguards, like training and awareness programs on security and privacy, to make sure employees understand the importance and means by which they must protect theirdata
Business Excellence Solutions does not seek to collect sensitive personal data (also known as special categories of data). If we do so we will always collect the data following local data privacy requirements. If you choose to provide us with unsolicited sensitive personal data, you will be asked to consent to our processing of such data on a case-by-case basis by using a specific express consent form.
YOUR RIGHTS REGARDING ACCESS AND CONTROL OF PERSONAL DATA
We are committed to ensuring that you can exercise your rights regarding the access and control of your personal data.
You have rights to:
• know what personal data we hold about you, and make sure it’s correct and up to date.• request a copy of your data, or ask us to restrict the processing of your data• request the deletion of your data - however, this may not be always possible due to legal requirements and other obligations to keep such data• object to our continued processing of your data.
All requests shall be addressed on our e-mail
contact@businessexcellencesolutions.com or by contacting us in writing as described in the section “contact us”.
Any complaints about our adherence to the practices described in this policy shall be addressed as described here.
If you have any complaints regarding how we are processing your data, please let us know by sending an email to
contact@businessexcellencesolutions.com.
We will review and investigate your complaint and try to get back to you within a reasonable time frame.
In some jurisdictions, including according to data protection laws in the EU for complaints issued from subjects in the EU, you have the right to lodge a formal complaint with a data protection authority.
HOW TO CONTACT US
If you have questions or concerns about your privacy, please write to us:
- By email: mihajlo@evrosimovski.mk- Through our Contact form on our website
