The purpose of this module is to demonstrate leadership and commitment towards high quality performance of the management system by:
- Understanding the organizational context and analyzing external and internal issues that may influence organization’s performance.
- Determining the interested parties (stakeholders), as well as their relevant requirements/ needs and expectations.
- Establishing the Quality Policy
- Establish quality objectives at relevant functions, levels and processes and plans to achieve them
- Establishing KPIs and targets and tracking their achievement